Concerned about behaviour or practices at your work? We're here to help. Tell us what's bothering you within your bank.
We listen to what you have to say.
We tell you whether your concerns are within the scope of our service.
We offer support and advice, where possible.
We confirm whether you would like to remain anonymous.
We write a report outlining what you want us to share.
We send it to the bank to look into.
The bank reviews your concerns. It may conduct an investigation.
The bank then notifies us of the outcome.
If you asked us to communicate with you, we will tell you what happened.
We take great care to protect your identity so you can feel safe talking to us. We won't share your details with anyone unless you agree or we must do so by law.
We can help those who currently have or previously had a professional relationship with a participating bank. This means having been:
If you are a bank customer and wish to make a complaint, see the Banking Ombudsman’s customer complaint form.